When will my order ship?
Unless otherwise stated, orders ship within 3-4 days of receipt. You will be notified by email when your order has been shipped with tracking info. Orders are not available for pick-up.
How much does shipping cost?
Shipping is automatically calculated at checkout. The cost is determined by the delivery location.
Is international shipping available?
Yes! International shipping costs will apply and will be added at checkout.
What about customs and duties?
Please note that charges only include delivery; therefore non-NZ customers will be responsible for any possible import duties and local taxes. Customs forms will not be adjusted to display "gift" or lower amount to avoid these fees. Shipping is automated.
What is your return & exchange policy?
Returns, exchanges, or cancellations are not accepted. Faulty goods will be replaced on a case by case basis if adequate evidence is provided.
What if something happens to my package?
We are not responsible for lost, stolen, or damaged shipments. Refunds will not be issued for items that have been marked as delivered. Please contact the mail carrier to locate the parcel with the tracking number provided. If your order is damaged in transit you must file a damage report to your local postal service, and send an email to hello@thaisadesigns.com including pictures of the damaged item(s).
What if I provided the incorrect address?
If you have accidentally supplied the wrong address, please notify us as soon as possible so we can try to fix the issue. If a package is returned due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost.
How do I get in touch about my order?
Please send an email to hello@thaisadesigns.com
